Bucks hospital receives national award after strong patient feedback scores

A hospital in Bucks has claimed a national award for the quality of its services.

Staff and doctors at The Chiltern Hospital in Great Missenden have been recognised as the ‘Private Hospital Group of the Year’.

Each year an award is given to a health institution which shows excellence in its delivery of care, commitment to the community and innovation in healthcare. This is the third time that the Buckinghamshire hospital has won the award.

New data provided by the hospital group shows 92 per cent of patients who visited The Chiltern Hospital rated their experience as ‘very good’ in addition to 80 per cent of employees recommending the hospital to a friend. Independent analysis of Circle Health Group’s hospitals’ hip and knee procedure outcomes using PROMS (Patient Reported Outcome Measures) showed that Circle’s results were 95 percent higher than the NHS benchmark and overall, were two per cent higher than the private sector average.

The award was presented to the hospital’s owners, Circle Health Group, in London on Thursday (8 June).

Other factors mentioned in the award’s criteria was the extraordinarily high levels of staff satisfaction and engagement at the hospital. In 2022, teams across the hospital mobilised to gather, sort and send urgently needed medical supplies to six hospitals in Ukraine.

In total the hospital’s efforts contributed to £3 million worth of medical supplies in 12 months. The largest single contribution made by a UK business to the crisis in Ukraine.

Paolo Pieri, CEO of Circle Health Group, said: “The award is a testament to what was an amazing year for The Chiltern Hospital. Teams across the hospital work tirelessly to support patients in their community and I couldn’t be prouder of what they have achieved.”

Across the organisation 292 apprentices successfully completed or began higher education courses with 30 different clinical and no-clinical programmes available, set up by the health group.

Many of those apprentices came from The Chiltern Hospital.

Chiltern Hospital is the first independent provider to receive this award, which recognises innovation, clinical success and employment opportunities, three times.