Buckinghamshire NHS Trust announces use of AI system for documents and administrative tasks
Buckinghamshire NHS Trust has confirmed it has agreed a deal to use AI to assist with its clinic letters and other administrative roles.
It is said to be the first trust in England using System C software for outpatient consultations. This technology is scheduled to be used at health facilities in Buckinghamshire this summer.
Ambient listening technology will be rolled out to edit and update patients’ records. It will transcribe in real time conversations between clinicians and patients. The AI will create clinic letters and completes outcome forms.
It is hoped that technology will not only save NHS staff time but will record information accurately.
System C says its voice technology is the most advanced programme currently available to trusts. It is claimed that the system can sort through medical history and recent test results whilst producing new reports.
Duncan Dewhurst, chief digital and transformation officer at Buckinghamshire Healthcare NHS Trust, said: “Signing this contract for System C’s Ambient AI solution represents a significant step forward for our outpatient services. We expect this technology to reduce administrative pressure on our clinicians, enabling clearer and faster communication with patients after their appointments. This solution will help us deliver safer, more efficient care while giving our teams more time to focus on what matters most – our patients.”
Guy Lucchi, managing director of Healthcare at System C, added: “Buckinghamshire Healthcare NHS Trust is leading the way in demonstrating what ambient AI can deliver when it is deeply embedded into the EPR [electronic patient record]. This isn’t just about transcription – it’s about transforming the entire outpatient workflow. By removing administrative burden, improving documentation quality, and supporting clinicians in real time, we’re helping the NHS unlock capacity and improve patient experience. We’re incredibly proud to be working with Buckinghamshire as they become our first Trust to deploy this technology at scale.”
System C says it is looking at developing more technology for NHS facilities. The company has revealed that it is working on developing maternity AI and says it will be unveiling a ‘2030 vision’ at its upcoming conference. A spokesperson said the launch of System C in NHS facilities marked a major milestone for outpatient care delivery.