HP recall 11 laptop models due to battery fire risk

By The Newsroom
Thursday, 11th January 2018, 9:37 am
Updated Thursday, 11th January 2018, 9:37 am

HP has issued a worldwide recall of a number of notebook computers and mobile workstations due to a potential fire risk caused by batteries overheating.

The recall affects the following laptops and mobile workstations: HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations.

The affected laptops were sold worldwide between December 2015 through December 2017.

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    HP have said that “Not all batteries” are affected by the recall and are offering a HP Battery Program Validation Utility which will check if the battery in your notebook computer is affected.

    Any affected machine will have its battery replaced by HP or an authorized Service Provider.

    HP said in a statement, “Many of these batteries are internal to the system, which means they are not customer replaceable.

    “HP is providing battery replacement services by an authorised technician at no cost. HP is also providing a BIOS update that places the battery in 'Battery Safety Mode' so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor.

    “Batteries affected by this recall should immediately be put into 'Battery Safety Mode'.”

    Electrical Safety First is urging anyone with one of the affected laptops to stop using it immediately.