Chiltern Railways launches podcast to give customers the inside track

Want to get the inside track on Chiltern Railways? Well good news because the firm has just launched a podcast.

Thursday, 14th November 2019, 11:45 am
Updated Thursday, 14th November 2019, 11:46 am
A Chiltern railways train arriving into the station

Chiltern Railways launched the new service to engage with customers and their questions directly, and make announcements too.

‘Inside Track’ is available on iTunes, Spotify, Soundcloud and on the Chiltern Railways onboard WiFi.

Each episode is around 30 minutes long with a total of six episodes in the series which will be released weekly.

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The programme, which complements other Chiltern Railways initiatives such as Tweet the Manager and Meet the Manager, will feature questions from customers at Aylesbury, High Wycombe, London Marylebone, Banbury and Birmingham Moor Street.

Every episode will feature guests from within the company to discuss these questions and additionally there is a special insight piece into a specific area of the business such as Network Rail, onboard WiFi and Lost Property.

Alan Riley, customer services director, said: “We created this series because of the growing popularity in podcasts especially among people on the move because of it being audio only.

"This podcast felt like a good addition to the work we do already to talk to our customers through things like social media and Meet the Manager events. We hope that customers will find it interesting and, as it is new for the industry, we would really welcome feedback.”