From sorting out rowdy youths causing trouble to motivating staff, Aylesbury’s newest McDonalds boss means business.
Don Gordon took over the High Street franchise just six months ago, but has already cleaned up the town centre restaurant’s reputation to make it more family friendly.
Mr Gordon comes with a wealth of experience in the hospitality industry, forging a successful career at Champneys in Tring, before working for food contracting company Compass.
But the McDonalds gig is a different challenge entirely, and one that Mr Gordon is relishing.
He said: “I’ve come from an operational director role in a big company where I was swanning around the country, but taking on this challenge puts me right back at the coal face.
“I’m in the kitchen, chatting to customers and working directly with my staff, it’s a totally different environment.”
The restaurant currently employs 63 people, serving a whopping 1,800 Big Macs alone every week.
And Mr Gordon said that having the right staff members is important, if the experience for customers is going to be spot on.
He said: “It’s about making sure that I have people that want to have the right attitude.
“The focus is very customer centric, we really excel at looking after people, but we really excel at looking after our staff too.
“At the beginning I had a couple of people who felt that working here was ‘just a job’ but when you get the right people you get sustainability and consistency.”
Mr Gordon, who lives in Rickmansworth, had his first challenge just days into taking over the franchise.
Police came to the restaurant and said that it had become a haven for an antisocial youth culture in Aylesbury, and that something needed to be done.
Staff worked with the young people, talking to the ringleaders and even writing them a letter, to lay some ground rules.
He said: “The police came in to say I was shielding them because we were allowing them to come in after they had committed crimes in the town centre.
“But with a bit of guidance from the police, and banning seven or eight of the worst offenders I think we have tackled the problem.”