GP practice putting its ‘patients at risk’

Oakfield Surgery
Oakfield Surgery
  • GP practice graded as Requires Improvement
  • A CQC report also says the safety of services at Oakfield Surgery is inadequate
  • However, the report says that generally feedback from patients was positive

A GP practice has put ‘patients at risk’ according to a health watchdog.

Oakfield Surgery in Aylesbury, run by Dr Sajid Zaib, was given an overall grade of ‘requires improvement’ by the Care Quality Commission (CQC) following an inspection in December last year.

However, its approach to patient safety was rated as inadequate.

In his report chief inspector Professor Steve Field said: “Patients were at risk of harm because systems and processes had not been implemented in a way to keep them safe.

“For example, concerns were found in recruitment processes, medicine management, infection control and staff training.”

The surgery was rated as ‘requires improvement’ for the effectiveness and management of services but was ‘good’ regarding care and responsiveness to patients.

The report added: “Generally the feedback from patients was positive.

“Patients we spoke with said they were happy with the service they received.

“Patients were complimentary of the practice staff.

“Most patients were happy with the appointment system and all knew they could speak to a doctor or nurse when they needed to.”

The practice has 5,000 registered patients.

Practice manager at the surgery Kate Carty said: “All recommendations made by the CQC have been received positively and all required actions are being implemented.”

The CQC reports says the surgery must in future ensure:

> All recruitment and employment information required by the regulations are documented in staff members personnel files.

> All staff receive training specific to their role including in safeguarding, infection control and chaperoning.

> Medicine management systems are reviewed and reflect national guidelines.

> Robust quality and monitoring systems are in place

> Appopriate infection control systems are in place

The report on Oakfield Surgery was published at the same time as 62 other CQC reports on practices around the country, with six others also rated requires improvement.

Professor Field said: “Where practices require improvement we will expect them to take steps to address the issue and we will return to check that they do.”