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Editor’s Comment: Join my fight to kill off these unwanted calls

Editors Comment - Roger Hawes - The Bucks Herald

Editors Comment - Roger Hawes - The Bucks Herald

 

I have just about had it with these people. They are driving me nuts. Weekends, evenings, early mornings, they are coming into my home uninvited and there seems to be no hiding place.

I am of course referring to those unsolicited and relentless annoying marketing calls. You know the ones I mean, long pause at the start of the call followed by a voice with a foreign accent, inviting you to take part in some sort of marketing questionnaire. Claiming you invited them to do so.

I can’t tell you how many times in recent months I have, thanked the caller politely for ringing and told them to never call again – for all the good that has done.

Rest assured if one of the journalists here used these pushy tactics, paramount to harassment, I would find myself in front of a judge and fined for breaking the law.

But for some reason it seems to have become acceptable to be harassed by phone, day and night.

Some years ago I signed up to an organisation called the Telephone Preference Service (TPS) which was set up to police such behaviour.

The TPS is a free service, an official central opt out register of your number on which you can record your preference not to receive unsolicited sales or marketing calls.

It is supposed to be a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

But even the TPS on its website recognises there has been a big surge in such unwanted calls blaming them on companies that deliberately ignore the law, hiding or disguising their identity.

Because the people calling you fail to identify themselves, withhold their telephone numbers and when pushed to answer questions put the phone down. Oh wouldn’t life be so much easier if we could all take that approach when things got sticky?

Having researched the subject online it appears there is plenty of ‘monitoring’ going on lots of awareness about the problem but very little enforcement or direct action to shut these illegal calls down.

So I am urging you all to join me in my fightback, and have a bit of fun doing it too.

Do not try a polite approach, or the aggressive sod off technique as they are likely to call back another day.

So heed my advice, engage in conversation, ignore their requests and demand company details and a phone number.

Believe me these people ain’t going to chat let alone answer your questions, time is money.

The line goes dead quickly, job done. You win.

www. tpsonline.org.uk and www.ico.org.uk

 

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