Around 600 calls are being made daily to the district council in relation to the new waste and recycling system, but officials hope to resolve all major issues within a few weeks.
Problems with the new system are still being fixed, with 75 collections missed daily and people experiencing long delays when trying to call the waste hotline. About 70% of calls are answered.
Council operations manager Andy Wilkins said the biggest problems had been delivery of the bins, but that ‘99.9%’ were now in place.
When South Oxfordshire District Council implemented a similar waste and recycling scheme it took six weeks for problems to be rectified.
The Vale’s system has been in place for five weeks and Mr Wilkins said it should only take a little longer than the Oxfordshire scheme for everything to be running smoothly.
Mr Wilkins said: “We should be no more than a few weeks away from ironing out all the creases.”
On difficulties getting through on the phone lines, he said the council only has finite resources and encouraged people to visit the website for information.
Household recycling has doubled across the Vale since the new system was introduced, with around 465 tonnes of food waste and recycling deposited weekly.