The Big Interview: Lynda Coaley, general manager of The Holiday Inn, Aylesbury
Published Date:
24 July 2008
Business Editor
LYNDA Coaley has lived a rather nomadic life, so it is perhaps surprising she speaks with a strong Geordie accent.
The Holiday Inn Aylesbury general manager has moved around the country more than 20 times, firstly as she grew up with parents who were both in the hotel industry, and now as she follows in their footsteps.
"It's in the blood," says the 39-year-old.
"I grew up in hotels and we didn't get a house until I was 12. I have worked in every department from kitchen portering to cleaning the bedrooms.
"I have always wanted to be a hotel general manager- it was never open to negotiation."
But she added: "My sister does not do hotels. She went the other way."
Mrs Coaley picked up her accent after attending high school and college in Newcastle, and also worked at a Marriott hotel there for two years. Yet she can't decide whether or not she would call it home.
"If I had to class anywhere as home I would say Newcastle.
"Or Leeds," she adds quickly.
She is still to find a new home in the Vale despite starting in January.
She lives in the hotel during the week and at weekends travels back to Ipswich, where she was last posted, to see her two young children.
"At the moment it all depends on the housing market," she said.
"But whenever I have moved I have lived in for two or three months because you get a good handle on the hotel.
"You see it from the guest perspective because you physically have a room which is cleaned and in which you watch the TV.
"To have the ability to come down at two in the morning to see what the night team is doing is really helpful."
For her seven-year-old son, Matthew, the relocation to Aylesbury will be his fourth move, and her four-year-old daughter Jessica's second.
"Of course one downside of moving so often is you have to move your family," Mrs Coaley, who is married to ex-hotelier David, said.
"But your children see a wider view of the world, they know about all the places they have lived.
"Matthew is older now and so he will be inspecting everything. The trauma is we have got to find a school with a football team and a garden which you can fit a goal post in."
But she added: "I'm not saying it's right, you pay a price for everything. There's no right or wrong. "
During her career Mrs Coaley has overseen a hotel opening, a conversion from four star to five star, a rebranding, and a long-term project over four years.
"There's a clear career progression because you can go for bigger and more complex hotels, there's a lot of scope to develop.
"General managers tend to move between two to four years. When this came up I grabbed it with both hands."
With her team she has set about improving the reputation of the hotel, now in its 20th year.
£250,000 has already been invested, which is paying for things such as the refurbishment of the hotel's bathrooms and improving the hotel's public spaces, particularly the courtyard area.
By the end of the investment programme, it is likely more than £500,000 will have been spent.
"Whenever a new manager comes on board there will be a fresh set of ideas and they will have things they prefer and are a strength to them," she said.
"This hotel needed somebody who was going to drive the basic standards up."
The full article contains 613 words and appears in n/a newspaper.
-
Last Updated:
24 July 2008 12:58 PM
-
Source:
n/a
-
Location:
Aylesbury